Terms of sale

Last updated 8 November 2026

Ordering on this website isn't open yet. Meanwhile, you can order on Shopee (Shopee's terms apply) or through Instagram @marlmarl.id. For Instagram orders, we message you the total, the delivery fee and the payment details before you pay anything. The rules below on late pre-orders, lost parcels, wrong or damaged pieces and refunds apply to Instagram orders too.

1Who you're buying from
- marlmarl.id sells MARLMARL pieces in Indonesia.
- Office address: Wisma Bumiputera Lt. 18-02, Jl. Jend. Sudirman Kav. 75, Setiabudi, Jakarta Selatan 12910
- Contact: Instagram @marlmarl.id · WhatsApp +62 817-0230-599
2Prices and your order
- Prices are in Indonesian rupiah. We deliver across Indonesia; the delivery fee shows in your basket before you order. The total on your order page, delivery included, is what you pay.
- When you place an order, we hold your pieces and show you the bank account, the exact amount and the payment deadline. Your order is confirmed once we have received the full amount.
3Payment
- Pay by bank transfer, within 24 hours, to the account shown on your order page. We only ask you to pay into that account.
- Please write your order number (WEB-…) in the transfer note: it's how we find your payment.
- If your payment hasn't reached us by the deadline, the order is cancelled automatically and we no longer hold the pieces for you.
- If your payment reaches us after the deadline, we restore your order if the pieces are still available (up to 30 days after the deadline); otherwise we refund you in full within 2 business days.
4Cancelling
- Before you pay, you can cancel your order from your order page. After you've paid, message us on Instagram or WhatsApp.
5Ready stock and pre-orders
- Ready stock is with us in Indonesia and goes out once your payment is confirmed.
- All other pieces are pre-orders: we order them from MARLMARL in Japan for you, and they reach us in about 3 weeks. In the shop they are marked “Pre-order · ready to ship in about 3 weeks”.
- Pre-orders are paid in full when you order.
- If your pre-order hasn't reached us within 5 weeks of your order, you choose: keep waiting, or a full refund within 2 business days.
- If a piece turns out not to be available, we refund it in full within 2 business days.
- An order that mixes ready stock with pre-orders goes out in two parcels, with one delivery fee for the order: the ready-stock pieces as soon as your payment is confirmed, and the pre-order pieces together once they reach us.
6Delivery
- We deliver across Indonesia; the delivery fee shows in your basket before you order. The fee recorded when you place your order is the one that applies.
- We send every parcel by courier across Indonesia.
- Once your parcel goes out, the tracking number shows on your order page.
- If a parcel is lost in transit, we don't send a replacement. We refund what you paid for it in full within 2 business days: its pieces, plus the delivery fee if it was charged on that parcel (in a two-parcel order, the fee is charged on the ready-stock parcel).
7Wrong or damaged pieces
- Please record a video as you open your parcel: it lets us settle a claim quickly.
- If we sent the wrong piece, or it arrived damaged, tell us within 48 hours of delivery and send photos or a video. We replace it, or refund you in full within 2 business days.
- We can't take a piece back for a change of mind or the wrong size, so please ask us anything before you order.
8Refunds
- Every refund is transferred in full to your bank account within 2 business days.
- The 2 business days count from when we have your bank details (bank, account number and account holder).
9Your data
- How we use your details is explained in our Privacy notice.
10Complaints and disputes
- Send any complaint about your order to @marlmarl.id on Instagram or to +62 817-0230-599 on WhatsApp; we reply within 72 hours.
- If we can't settle it together, you can take it to a consumer dispute settlement body (BPSK) or to court.
- These terms are governed by Indonesian law; if the Indonesian and English versions differ, the Indonesian version applies.
11Changes
- We may update these terms. The version shown when you place your order applies to that order.

Terms of sale

Last updated 8 November 2026

1Who you're buying from

marlmarl.id sells MARLMARL pieces in Indonesia.
Office address: Wisma Bumiputera Lt. 18-02, Jl. Jend. Sudirman Kav. 75, Setiabudi, Jakarta Selatan 12910
Contact: Instagram @marlmarl.id · WhatsApp +62 817-0230-599

2Prices and your order

Prices are in Indonesian rupiah. We deliver across Indonesia; the delivery fee shows in your basket before you order. The total on your order page, delivery included, is what you pay.
When you place an order, we hold your pieces and show you the bank account, the exact amount and the payment deadline. Your order is confirmed once we have received the full amount.

3Payment

Pay by bank transfer, within 24 hours, to the account shown on your order page. We only ask you to pay into that account.
Please write your order number (WEB-…) in the transfer note: it's how we find your payment.
If your payment hasn't reached us by the deadline, the order is cancelled automatically and we no longer hold the pieces for you.
If your payment reaches us after the deadline, we restore your order if the pieces are still available (up to 30 days after the deadline); otherwise we refund you in full within 2 business days.

4Cancelling

Before you pay, you can cancel your order from your order page. After you've paid, message us on Instagram or WhatsApp.

5Ready stock and pre-orders

Ready stock is with us in Indonesia and goes out once your payment is confirmed.
All other pieces are pre-orders: we order them from MARLMARL in Japan for you, and they reach us in about 3 weeks. In the shop they are marked “Pre-order · ready to ship in about 3 weeks”.
Pre-orders are paid in full when you order.
If your pre-order hasn't reached us within 5 weeks of your order, you choose: keep waiting, or a full refund within 2 business days.
If a piece turns out not to be available, we refund it in full within 2 business days.
An order that mixes ready stock with pre-orders goes out in two parcels, with one delivery fee for the order: the ready-stock pieces as soon as your payment is confirmed, and the pre-order pieces together once they reach us.

6Delivery

We deliver across Indonesia; the delivery fee shows in your basket before you order. The fee recorded when you place your order is the one that applies.
We send every parcel by courier across Indonesia.
Once your parcel goes out, the tracking number shows on your order page.
If a parcel is lost in transit, we don't send a replacement. We refund what you paid for it in full within 2 business days: its pieces, plus the delivery fee if it was charged on that parcel (in a two-parcel order, the fee is charged on the ready-stock parcel).

7Wrong or damaged pieces

Please record a video as you open your parcel: it lets us settle a claim quickly.
If we sent the wrong piece, or it arrived damaged, tell us within 48 hours of delivery and send photos or a video. We replace it, or refund you in full within 2 business days.
We can't take a piece back for a change of mind or the wrong size, so please ask us anything before you order.

8Refunds

Every refund is transferred in full to your bank account within 2 business days.
The 2 business days count from when we have your bank details (bank, account number and account holder).

9Your data

How we use your details is explained in our Privacy notice.

10Complaints and disputes

Send any complaint about your order to @marlmarl.id on Instagram or to +62 817-0230-599 on WhatsApp; we reply within 72 hours.
If we can't settle it together, you can take it to a consumer dispute settlement body (BPSK) or to court.
These terms are governed by Indonesian law; if the Indonesian and English versions differ, the Indonesian version applies.

11Changes

We may update these terms. The version shown when you place your order applies to that order.